Contact

Have a question about our products or your order?
We’re here to help.

Please fill out the form below or email us at support@wanedc.com .
Phone number: +86 19012897200

Company Address: Room 101-F1-65, Building 12, No. 1399 Liangmu Road, Cangqian Street, Yuhang District, Hangzhou, Zhejiang, China

We’ll get back to you within 12 hours.

Also join our Facebook group to connect with fellow fans and get product updates:

WANedc Fidget Sourcing & EDC Show Updates

Frequently asked questions

Yes! We only sell genuine products that are officially authorized by each brand, and we firmly oppose any form of counterfeit or substandard goods.

Yes, we ship worldwide. You can select your country on the checkout page.

It depends on your location. Orders to the U.S. usually arrive within 6–12 business days, while other countries typically take around 6–20 days. We’ll be adding estimated delivery times for each country/region soon.

We offer a 14-day return and exchange policy. However, limited-edition items are non-returnable and non-exchangeable. For more details, please check our Return & Return Policy page.